FDG Consulting partnered with NAB, one of Australia’s largest banks, to support their Digital Business to speed up their velocity in delivering new digital solutions to customers and uplifting their Agile ways of working.
FDG Consulting partnered with NAB, one of Australia’s largest banks, to accelerate their digital business, uplifting their Agile ways of working and expediting the delivery of new digital solutions to customers.
Collaborating closely with NAB teams, we designed and implemented a new agile operating model within the digital services business. This involved establishing new roles, teams, and streamlining interactions across impacted groups. The introduction of dynamic upfront solution shaping, and rapid delivery squads aimed to meet the objective of “We Want to Go Faster!”
By integrating human-centred design into our change strategy and interventions, we engaged leaders and teams in understanding how the workplace is evolving, connecting individuals to a higher purpose and cultivating meaningful conversations with stakeholders and employees. This approach strengthened the narrative on the ‘why’ informing NAB’s digital vision and goals which we revamped as part of the change.
Early involvement of key stakeholders, including leadership, digital services and technology teams to gather insights, address concerns, and ensure alignment with organisational goals was key to designing and implementing the new agile operating model.
This transformative new operating model impacted people, processes, and systems. Our Change team closely collaborated with NAB’s digital team to assess and document existing workflows, processes, and interactions. We then created a new operating model design, organisation structure and interaction maps. We embedded agile principles and values into the operating model, emphasising flexibility, collaboration, iteration, and continuous improvement.
Defining clear roles, responsibilities, and accountabilities and communicating these across the NAB digital services teams was paramount to promote transparency, accountability, and leaning into efficient collaboration.
We promoted and uplifted capability on an Agile mindset and rituals throughout the digital teams and the broader business, facilitating the adoption of the enhanced digital operating model and new ways of working.
The NAB Digital Services teams, with the support of our FDG Consulting Change team accelerated the velocity and release of digital solutions including customer digital app enhancements, significantly enhancing the digital experience for millions of customers.
