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Unlock Talent Growth with FDG Consulting’s Talent as a Service

In today’s dynamic business landscape, rapid advancements in technology, and shifting market demands, the need for skilled professionals is constantly evolving. Finding and hiring the best talent is time-consuming, costly, and may not always yield the most suitable talent for your needs. That’s why we at FDG Consulting are excited to share our comprehensive Talent as a Service (TaaS) solution, designed to revolutionise the way companies approach talent acquisition and management.

Beyond Recruitment: Nurturing Talent with Talent as a Service

At FDG Consulting, our innovative and flexible Talent as a Service (TaaS) model allows our team to act as a true extension of yours, providing high-performing and specialised support with the responsiveness, knowledge, and scalability needed to meet evolving needs. Our TaaS solution goes beyond recruitment to support the entire talent lifecycle, from initial recruitment to ongoing development and leadership. This enables your organisation to focus on your core competencies while we handle the intricacies of talent acquisition. 

What are the benefits of FDG’s Talent as a Service (TaaS)?

Agile

FDG’s Talent as a Service (TaaS) enables organisations to swiftly assemble highly skilled teams without the lengthy process of traditional recruiting. It offers the flexibility to optimise the workforce in real-time by sourcing talent for short-term projects or scaling up during peak seasons. This adaptability allows organisations to quickly respond to market changes and evolving business needs, nurturing agility and resilience in the long run.

Customisable and scalable solution

Our TaaS offers the flexibility to adapt to the demands of your projects and is designed to be flexible and customisable, catering to your unique needs. Whether you require a dedicated team of our talent acquisition experts or prefer a more self-service approach, we can tailor our solution accordingly. We’re prepared to support your organisation’s recruitment scaling needs as they arise, ensuring seamless integration into your business for smooth collaboration with internal teams and end clients. This facilitates a cohesive and efficient ongoing recruitment and care process.

Cost-effective

Our FDG Talent as a Service (TaaS) operates on a pay-as-you-go model, relieving businesses of the financial burden associated with maintaining the responsibility of managing your contractor workforce and / or full-time in-house talent acquisition team. We provide the flexibility of full-time, part-time or on-demand access to our FDG TaaS team at a fixed monthly cost. This alternative to traditional talent acquisition services allows for better budgeting and control, empowering your organisation to adapt to changing needs while optimising costs. 

Access to our diverse talent pool

Finding the perfect fit for your company becomes a seamless experience with us at FDG TaaS. We excel at sourcing top technology, transformation, and change management talent tailored to your organisation’s specific requirements. This comes from our deep understanding and extensive experience in digital and business transformations. We leverage this expertise to identify talent with the capabilities, skills, and cultural fit that perfectly align with your project and end client priorities. Our data-driven talent selection approaches ensure we intuitively find and place the best talent for you.

Furthermore, as part of our FDG TaaS, we facilitate seamless onboarding experiences, ensuring that new hires feel welcomed, supported, and equipped to hit the ground running from day one.

People Leadership & Performance Management for Sustained Success

Effective performance management is essential for driving individual and organisational success. Our TaaS offers our performance management tools and frameworks to help organisations set clear goals, provide constructive feedback, and track progress over time. We also offer people leadership support to help you manage your extended contractor consultant team effectively. Through our performance framework, we conduct regular one-on-one with all consultants placed and nurture a growth mindset of continuous high performance.

Conscious Leadership: Guiding Organisations Towards Purposeful Success

Great leaders are the backbone of any successful project team and organisation. With our TaaS solution, we provide Conscious Leadership development programs and resources to cultivate a culture of trust, transparency, and authenticity. We inspire for people to bring their whole selves to work, driving innovation, collaboration, and collective growth.

From Executive and Leader Coaching to Conscious Leadership workshops for teams, we equip leaders with the skills, insights, and strategies they need to inspire and guide their teams toward greatness and serve as the guiding force for positive change and transformation.

Low Risk, High Reward

Our TaaS serves as a risk-reducing solution for organisations grappling with the uncertainties of traditional recruiting. The consequences of hiring the wrong permanent employee or contractor consultant can be significant, resulting in wasted time and resources when the recruitment process must be restarted. With FDG’s TaaS, we assume responsibility for candidate sourcing and screening, alleviating the burden on organisations and ensuring they secure the right talent efficiently.

At FDG Consulting, our comprehensive TaaS solution encompasses every aspect of the recruitment process. From candidate communication and reporting key metrics like cost per hire and retention rates to providing learning and development opportunities for hired candidates, we handle it all. Additionally, we prioritise branded communication, ensuring that every interaction reflects your company’s identity and values. We also take charge of difficult decisions regarding candidate outcomes, sparing you from unnecessary stress and allowing you to focus on your core business objectives.

Scale Your Talent Acquisition with FDG Consulting

Organisations are increasingly seeking cost-effective solutions that deliver maximum value without compromising quality. Our TaaS solution is specifically designed to meet this need, offering a cost-effective alternative to traditional talent acquisition methods. By leveraging our unique TaaS offering, you can access high-quality talent and expert support without the overhead costs associated with n-house talent acquisition processes. 

At FDG Consulting, our commitment to a human-centred approach is at the core of our ethos. With our TaaS solution, we prioritise close collaboration with your team to ensure alignment with your goals and provide the necessary support to achieve them. By connecting your organisation with top talent nationwide, we aim to enhance productivity and drive superior business outcomes. Let us handle the intricacies of talent sourcing and ongoing care for you. Simply communicate your objectives, and we’ll take care of the rest.  

Visit us today to explore our TaaS solution and discover the array of services we offer. 

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Case Study

Optus Business Transformation: A Roadmap for Agility, Strategy & Growth in a Sales Environment

Optus, a leading telecommunications and technology provider in Australia, sought to optimise their Optus Business Centres to better support small to medium-sized enterprises with tailored business transformation solutions. The objective was to enhance their foundational operating model, ways of working, improve leadership and sales management, to ultimately elevate productivity, customer experience, and revenue.

The FDG Transformation team closely collaborated with Optus Business to pilot and implement innovative business transformation solutions. A critical success factor was to increase agility in response to customer needs and market changes, necessitating an examination of the current state first. 

Understanding the current state: The first step involved assessing the current state of People, Culture, Operational, and Sales Processes within the Business Centres to identify areas for improvement. This included interviews with sales staff, data analysis, and pinpointing pain points in current workflows and processes.

Developing a New Operating Model: In partnership with the leadership team, we defined the future state of the organisation, including vision, goals, and objectives. A new operating model aligned with these goals was crafted, accompanied by a strategy linked to key performance indicators (KPIs). This restructuring involved defining new roles, position descriptions, and process redesigns to enhance efficiency and effectiveness.

Introducing Agile Ways of Working: Agile rituals and practices were introduced to foster collaboration, flexibility, and continuous improvement, particularly in the Sales and Operations team, where this concept was novel. Nevertheless, they were eager to uplift their knowledge and work in a more nimble and transparent environment. The teams were proud that they apply Agile Ways of Working in their often high pressure sales environment!

A few examples of agile rituals and ways of working that FDG implemented:

  • Daily Stand-Ups – At the start of each day. These short meetings were designed to provide a quick status update on the progress of each team member and identify any blockers that need to be addressed. 
  • Backlog & Sprints Concept – Business Channel Backlog of tasks and 2-week sprints were implemented for holistic improvement and marketing projects. Sprints for focused high impact & targeted sales were rolled out which made a significant impact in achieving sales targets.
  • Retrospectives – Monthly for the teams to reflect on what went well, what didn’t go well, and identify areas for improvement. Retrospectives helped promote continuous improvement and created a culture of communication, transparency, and learning.

Measuring and evaluating the success of the operating model: The success of the new operating model and ways of working was measured and evaluated regularly. This involved setting metrics and KPIs that aligned with the goals and objectives, and tracking progress against these metrics. Data Insights is King!

Performance Framework: We designed and implemented a Performance Framework to support each team member defining expectations for performance not just focusing on sales targets. This helped to clarify what is expected of individuals and teams and it promoted accountability and a clear understanding of what is required to achieve success. This also helped in the understanding of capability gaps and informed employee development. By setting formal holistic goals and identifying areas for improvement, we found that the accountability and inspiration to achieve success in their business transformation skyrocketed.

Capability and Support: After a thorough capability gap review, FDG provided extensive targeted coaching and capability uplift to the leadership, sales & operations teams. This aimed to support comfort levels with the new ways of working and support a shift in mindset to agility, accountability, courageous communication, and personal conscious leadership to ensure they had the necessary tools and resources to succeed. This included providing regular one on one coaching, mentoring and team workshops. A capability planning and framework was rolled out. 

Continuous Improvement: We implemented regular feedback loops to continuously improve the new ways of working and process. The sales team was encouraged to provide feedback and suggest areas for improvement. The operations and leadership team used this feedback and data to refine the processes and ensure they remained aligned with the customer’s needs and their goals. 

By promoting collaboration, transparency, respect, and continuous improvement we supported Optus Business Channels to successfully transform their foundations to build a strong Operating Model, Ways of Working, Processes and Performance Structures. These foundational interventions were enhanced by uplifting team members and the leadership team to a higher performing mindset and culture.  By becoming more agile, the teams are now better equipped to respond to changing market conditions and customer needs.

This business transformation journey has really paid off and the value has unleashed itself with an increase in productivity by 30% in one year and team retention and happiness quotients are high. Choosing to invest in a partnership that you trust and resonate with to effect long-lasting change is the foundational step to a successful transformation.

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Case Study

Accelerating NAB’s Digital Solutions – “We Want to Go Faster!”

FDG partnered with NAB, one of Australia’s largest banks, to accelerate their Digital Business, expediting the delivery of new digital solutions to customers and uplifting their Agile ways of working.

Collaborating closely with NAB teams, we designed and implemented a new agile operating model within the digital services business. This involved establishing new roles, teams, and streamlining interactions across impacted groups. The introduction of dynamic upfront solution shaping and rapid delivery squads aimed to meet the objective of “We Want to Go Faster!”

By integrating Human-Centered Design into our Change models and interventions, we engaged leaders and teams in understanding how the workplace is evolving, connecting individuals to a higher purpose and fostering meaningful conversations with stakeholders and employees. This approach strengthened the narrative on the WHY informing NAB’s digital vision and goals.

This transformation affected people, processes, and systems. Our Change team closely collaborated with NAB’s digital team to assess and document existing workflows, processes, and interactions. We then created new interaction maps and promoted Agile mindsets and rituals throughout the digital teams and the broader business, facilitating the adoption of the enhanced digital operating model and new ways of working.

Despite the challenges posed by the global pandemic, the NAB teams, with the support of our FDG Transformation and Change team, accelerated the velocity and release of digital solutions and agile digital delivery projects, including customer digital apps, significantly enhancing the digital experience for millions of customers.

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Case Study

Supporting A Successful Digital Transformation with our Tech Talent in the Higher Education Industry

A prestigious Australian university embarked on a digital transformation initiative to modernise its technology infrastructure and systems. The university faced challenges stemming from outdated technology, inefficient processes, and a lack of integration among various platforms. The success of this digital transformation hinged on a strategic partnership with Versent, a prominent Technology & Cloud Transformation Consultancy, to deliver AWS cloud platform solutions and engineering and project consultants.

FDG Consulting, the strategic partner for Versent in Strategic Change Management and Talent Solutions, played a pivotal role in this endeavour. We addressed the university’s workforce consultant needs by supplying large, flexible teams of highly skilled technology talent proficient in software engineering, Agile project management, and digital cloud transformation solutions. Our consultants seamlessly integrated into the university’s Digital Program, driving the delivery of enhanced staff and student experiences.

The close collaboration between Versent and FDG has proven highly effective and successful. FDG excelled in identifying and attracting top talent with the requisite skills and experience to meet Versent’s client demands. We truly operated as a cohesive team, offering end-to-end talent services through a collaborative approach rooted in communication, transparency, and accountability. FDG provided people leadership and mentorship for our consultants on the ground within the Digital Program, addressing their capability needs to ensure successful outcomes.

By providing access to a diverse pool of skilled and seasoned technology professionals on an on-demand basis, we fulfilled Versent’s requirements, yielding numerous benefits through our unified approach. Our technology talent – encompassing engineering, project, and change consultants – continued to bolster the digital transformation, positioning the university as a technology-first leader in the higher education industry by furnishing it with modern technology infrastructure and systems.

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