FDG partnered with NAB, one of Australia’s largest banks, to accelerate their Digital Business, expediting the delivery of new digital solutions to customers and uplifting their Agile ways of working.
Collaborating closely with NAB teams, we designed and implemented a new agile operating model within the digital services business. This involved establishing new roles, teams, and streamlining interactions across impacted groups. The introduction of dynamic upfront solution shaping and rapid delivery squads aimed to meet the objective of “We Want to Go Faster!”
By integrating Human-Centered Design into our Change models and interventions, we engaged leaders and teams in understanding how the workplace is evolving, connecting individuals to a higher purpose and fostering meaningful conversations with stakeholders and employees. This approach strengthened the narrative on the WHY informing NAB’s digital vision and goals.
This transformation affected people, processes, and systems. Our Change team closely collaborated with NAB’s digital team to assess and document existing workflows, processes, and interactions. We then created new interaction maps and promoted Agile mindsets and rituals throughout the digital teams and the broader business, facilitating the adoption of the enhanced digital operating model and new ways of working.
Despite the challenges posed by the global pandemic, the NAB teams, with the support of our FDG Transformation and Change team, accelerated the velocity and release of digital solutions and agile digital delivery projects, including customer digital apps, significantly enhancing the digital experience for millions of customers.
